MyCanes is the new web portal available to students and employees. The account is free and includes e-mail, web storage, ability to host personal web pages, an address book, and a calendar for personal use. A total of 8GB is provided to each user. back to top
How can I access MyCanes?
MyCanes can be accessed from anywhere that has an internet connection through a standard web browser and also through mail clients such as Outlook, Thunderbird, and Mac Mail. This also includes PDA's and cell phones capable of setting up IMAP connections. back to top
What happened to UMSIS?
MyCanes has replaced the older UMSIS. The older features of UMSIS such as Web Storage and Personal Web Pages have been integrated into the MyCanes system. back to top
What if my password doesn't work?
If you are attempting to log in via the web and are having problems with your CaneID, you can attempt to recover your CaneID password by visiting http://caneid.miami.edu on the CaneID Authentication Service (CAS) web page. In addition you can call the Telecom Help Desk at 305-284-6565 option 3 for assistance with issues logging into services such as MyCanes through CAS. back to top
What do I do if I have problems with my account?
Most situations can be resolved by viewing the appropriate guide or browsing through the FAQ list. However, if problems persist you can contact the Student E-mail Administrator. The phone number is 305-284-5225 and you can also send e-mail to comments@mycanes.miami.edu. back to top
What is my e-mail address?
When users activate their MyCanes account their University email alias is modified to point to the MyCanes system. Any email sent to the user's University alias (of the form j.doe@umiami.edu) will be forwarded to the user's MyCanes account.
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How come after I log in I get a message that says "You must log in first."?
This error is normally displayed when your browser does not accept cookies from MyCanes. Read the configuration needed for your specific browser below.
For Internet Explorer 7, click Tools from the top menu and select Internet options on the bottom. A new window will open with several tabs on the top. Once you see this window select the Privacy tab. Click Sites and type 'mycanes.miami.edu' and make sure you click "Allow" button. You must click "Allow" button because pressing enter will add the current site to the blocked list.
If the above did not work, go to the Tools menu of Internet Explorer and select Internet Options. Under the section that reads Browsing History, first click "Delete" to delete your temporary internet files. Close your browser and restart it and try to log in again.
If this doesn't work go back to Internet Options and click Settings from the Browsing History section.
On this new window, under the section "Check for newer versions of stored pages", change the selection from "Automatically" to "Every time I" visit the web page. Close (all existing windows) and restart your browser.
If you still cannot log in go back to the same place and change the selection back to "Automatically". Close and restart your browser again, then try to log in. Restart your computer if you must.
For Internet Explorer 6 and older versions, click Tools from the top menu and select Internet options on the bottom. A new window will open with several tabs on the top. Once you see this window select the Privacy tab on the top of the window. Click the "Edit..." button in the Web Sites field at the bottom of the window. Enter "mycanes.miami.edu" in the textbox labeled "Address of Web site" and click on the "Allow" button. Press OK until all the windows are closed to save all changes. Finally close and start up your browser and login to MyCanes.
For Mozilla Firefox users, click Tools from the top menu and select Options on the bottom. A new window will open with several icons on the top. Once you see this window select the Privacy icon. In the middle there is a field named Cookies. You can click the checkbox that reads 'Accept cookies from sites' or click the "Exceptions" button to add 'mycanes.miami.edu' to the allowed list.
You should close all windows on the browser and restart the browser ensure the changes take effect. If it does not work immediately try restarting your computer and then try to log in again. back to top
How do I add a signature to e-mails I send?
To add a signature to the end of e-mails that you send, first log in and click on the Mail button. From within your mail, click on the Options tab. Next, select the Mail Identities tab and then the Signature tab. Select your preferred options and type your signature in the textbox.
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What is IMAP?
IMAP (Internet Message Access Protocol) is a technology used to access e-mail through clients like Outlook, Thunderbird, Mac Mail, etc.
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How do I set up and use my IMAP client?
Please use the appropriate guide from above for setting up your MyCanes e-mail on your IMAP client.
This usually occurs if you are attempting to use an IMAP client from off campus using a commercial Internet Service Provider (ISP) and a non-secure connection. Configure your IMAP client to use a secure connection (see the appropriate guide from above) and it should resolve the problem. Alternatively, if your ISP provides the service, you may use their SMTP server for your outgoing server to send out e-mail. For example, AOL users may use the server: smtp.aol.com for their outgoing server.
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What is my quota?
Your quota is the maximum amount of disk space you are allowed to use for e-mails, files, etc. All accounts have a 8GB quota. back to top
How do I check my quota?
To check your quota, log in to your account and then click the Main Menu link on the top menu. Your quota usage is displayed on the top of the screen.
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Why do I see a message that says I have exceeded my quota?
If you get this message you have exceeded your account's limit for storage. You must delete items to free up more space for future storage. You should first delete things that you no longer need or that you already have backed up somewhere else.
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What if 'A parsing error has occurred' message appears when clicking on Mail?
This error is known to occur on newer versions of the Safari web browser and the Macintosh Operating System.
Try clearing your browser's cache and temporary files. After you have done this restart the browser.
If the problem persists, a quick fix would be to use another web browser such as Mozilla Firefox web browser which is free and available at http://www.getfirefox.com.
We are working to fix the issue as soon as possible and apologize any inconvenience this may have caused.
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How do I set up my web page?
Log in to your MyCanes account. Once you are at the main menu, select Options. Under Options select Personal Web Pages. Click the No to change it to a Yes. A new folder named www will be created in your WebStorage. This is the folder that will be published on the web. For more information see the Guide to hosting your Personal Web Page.
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